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Project Manager

CORPORATE SUMMARY:

n-Link Corporation was founded in 1995 as a high-end enterprise IT solutions firm attracting high-flying performers to join our company of owners. As a woman-owned small business, the founder created an Employee Stock Ownership Plan (ESOP) in 1999 and 10 years later became 100% ESOP-owned.  In 2011, the company was selected as a "Top Small Company Workplaces" by Inc. Magazine and was awarded the prestigious "Innovation Award" by the National Center for Employee Ownership (NCEO). n-Link has also won a place on Inc. Magazine's 500/5000 fastest growing companies list for several years.

 

JOB OVERVIEW:

The Project Manager (PM) is responsible for the management and oversight of all activities performed by contractor personnel, including subcontractors, to satisfy the requirements for the successful delivery of Network Operations Center (NOC), Security Operations Center (SOC), Personal Identify Verification (PIV), and LAN support. The PM serves as the government’s major point of contact and provides overall leadership and guidance for all contractor personnel assigned to the Task Order. The PM is responsible for the quality and efficiency of the Task Order to include both technical issues and business processes. The PM assigns taskings to contractor personnel, supervise on-going technical efforts, and manages overall Task Order performance. Ensures the successful delivery of support services that entail incident and request management, executive user support, regional field office support, access control, technology deployment and refresh, computer imaging, and administration of the customer’s Service Management system. Responsible for leading efforts to further research, develop, and implement new technologies to satisfy business requirements in an effective and efficient way. Responsible for leading improvement initiatives using established and new CSFs, KPIs and metrics supporting service transparency and performance validation across services. Responsible for establishing an automation and optimization program that improves efficiency and shares technical knowledge over the life of the program within and across technical service providers. Responsible for developing solutions and proactive communications that facilitate immediate service status and individual request processing.

 

POSITION RESPONSIBILITIES:

  • Serves as customer’s single Point of Contact for all issues associated with the activities.
  • Updates and manages project deliverables, risks registry, tasks and work packages, and contractor resources.
  • Conducts recurring (weekly or bi weekly) and ad hoc status meeting with DOC shared services and program management team(s).
  • Monitors and tracks contractor labors hours, materials, and resources.
  • Coordinates all aspects of planning and deployment with customer, IT support contractors, and other agency personnel and key stakeholders.
  • Coordinates efforts associated with developing new or updating existing services.
  • Introduces new or updated services or new users. 
  • Assumes responsibility for managing the day-to-day operations. This spans all aspects of user support, including incident, problem, service request, and on-site support management as well as coordination of the resolution activities across all functional groups (internal or external to the contractor).
  • Performs Quality Assurance and Improvement analysis as well as coordinate efforts associated with identification and recording of known errors and root causes.
  • Assumes responsibility for production and distribution of contract defined deliverables  and associated task orders.
  • Attends customer meetings as required.

MINIMUM & PREFERRED REQUIREMENTS:

  • Possess a Project Management Professional Certification (PMP).
  • Minimum of 8 years of demonstrated Project Management experience (10 years preferred).
  • Public Trust, at minimum (Secret Security Clearance preferred).
  • ITILv3, CCNA, CCNP or technical certification (preferred).
  • Demonstrated experience in the management, operations, maintenance and enhancement of large scale information technology networks in terms of hardware, software, topology and complexity.
  • Demonstrated experience managing network installation, upgrades or renovation projects; system security projects; and system engineering or enhancement projects.
  • Demonstrated experience managing system administration, security, operations, hardware and software acquisition and maintenance, and configuration management functions.
  • A minimum of seven (7) years of combined experience leading and managing Service Desk, End User Computing and NOC programs and/or projects, including mission critical programs, IT systems implementation, and solution development.
  • Minimum of seven (7) years of IT infrastructure support service delivery leadership experience.
  • Experience managing a program with at least $10 million annual budget.
  • Knowledge of ITIL framework processes with specific emphasis on Service Operations and Service Transition processes applicable to managing enterprise operations.
  • Knowledge of Quality Systems Management processes (ISO 9001:2008).
  • Strong analytical (technical/non-technical problem-solving) skills.
  • Knowledge of Federal Enterprise Architecture.
  • Strong written and verbal communication skills with the ability to communicate technical and security-related concepts to a broad range of technical and non-technical staff and management.

 

MINIMUM EDUCATION:

Bachelor's Degree in Computer Science, Information Technology or related field or a combination of education and experience (Master Degree preferred).

 

BENEFITS & PERKS:

n-Link provides competitive benefits to include, Medical, Dental, Vision, 401K and an Employee Stock Ownership Plan (ESOP).

 

EQUAL EMPLOYMENT OPPORTUNITY COMPANY STATEMENT:

n-Link is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status. ~Section 508 Disclaimer: n-Link is committed to ensuring that our Career Portal Site is accessible to the widest possible audience. We are continually improving accessibility by following all recommended guidelines outlined in Section 508 of the Rehabilitation Act Amendments of 1998. If you or someone else, needs assistance in applying to one of our advertised positions, please contact someone from our Human Resources Team for assistance. Please describe the nature of the problem and the section where the difficulty was encountered. We will do our best to provide you with the information you require so that you are able to apply to the position.

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